Delivery Policy

Pickup locations available by appointment. We have 3 different pickup locations. Please reach us for make an appointment and see the available time.

  • Prospect
  • Blacktown
  • St Marys

The delivery fee is determined by the distance from our home studio in Blacktown. Please calculate using REAL TIME distance from 42 Patricia St Blacktown to recipient's address using Google Maps.

Should the delivery distance selection be incorrect, we'll reach out to you to discuss any additional charges before proceeding your order.

You can choose your delivery time preference, unfortunately, we cannot guarantee. We'll reach out to you as soon as we start processing your order for delivery scheduling. While we strive to meet specific delivery times, occasionally adjustments are necessary to accommodate existing orders and delivery routes. If your delivery time is fixed, please contact NiZe Online before placing your order to ensure we can meet your needs.

Occasional delays beyond our control like traffic, weather, or mechanical issues can impact delivery time. NiZe Online is not responsible if your order cannot be delivered on time due to unforeseen circumstances, and no refunds will be provided.

Please provide as much information as you can to assist courier with a successful delivery.

If recipient not available when delivery time, our passionate delivery driver will carefully leave the order at a designated safe spot (balloon containing money not included). Please note, we cannot guarantee the quality of the order or prevent the risk of missing packages once it's left outside. In case there is no safe spot available, especially in apartments, our dedicated courier will get in touch with you and wait for up to 5 minutes for further instructions. If no resolution is reached, the delivery will be rescheduled for the next day if you agree and redelivery fee will be charged.